But what about the people who have to maintain both 4.0 and 1.0 as well as aging 0.1 assets? Is it reasonable to expect your service department to handle all three? Shouldn’t you be able to demand their knowledge to span across more than three decades? Still, you would never put an individual employee in charge of everything.
These questions are unsettling, especially if you are asking an employee who is (should be) in charge of the uptime in your business. What you are, in fact, asking is whether they are capable of maintaining undisturbed production. That in itself is a silly question, seeing as the people you are quizzing have been doing just that for many years. So why doubt them?