The most important condition for getting a job is establishing trust with the client. The client might be in (pressing) trouble but he wants reliable support no matter what. So he wants to know who he is dealing with. Your reliability as an expert is therefore the first priority. Your hour-rate is seldom the leading factor. Follow the 6 steps below to start getting PLC jobs:

1.Get verified. The first step of the verification is filling in a short questionnaire to verify you possess the minimal requirements for PLC knowledge needed on SupportPoints. The verification process is free of charge.
2. Enter the full details on your personal page and upload a good profile picture. After all, everyone likes to see the person they’ll be working with.
3. Indicate your additional knowledge and skills.This could be just what the client is looking for! But remember to keep your story short and concise.
4. Connect with your LinkedIn profile. This way, a client can check out your background and achievements and get a better idea of you as a person.
5. Good ratings will help you get more jobs. Help the client to the best of your abilities and receive good ratings. These shows clients that they can trust you.
6. Another important factor is responding quickly. Make sure to tag yourself as available for urgent jobs. You can do this by selecting the urgent jobs button. You’ll get an SMS when a client selects you and wants your support. But be quick: if you respond too slowly, another expert might have snapped up the job already!

The client chooses the expert

The way jobs are created is a one-way process and it all starts with the client. The client has a problem he or she wants to solve. This could be a malfunctioning PLC or a software modification of a PLC. These jobs can be registered by the client as “open jobs”“expert selection” jobs. The client chooses the brand and type of PLC and describes his problem. After that, he usually selects one or more experts to get a quick solution. Note: experts with good ratings and who react fast usually get the job.

Every client’s needs are different.

For example: a malfunctioning PLC is (usually) an urgent problem that needs a quick solution. These jobs are rarely “open jobs” because these jobs force the client to wait for the response of experts. On the other hand a software modification is usually less urgent. A client has more time to choose the most suitable expert. These jobs are often open jobs. Open jobs are usually visible for a short period of time, the moment a client reaches an agreement with an expert the open job disappears.

Do you have any questions about this explanation? Please send them to marketing@supportpoints.com

Since many of you have done PLC jobs, we greatly appreciate any suggestions you might have for improving our process. Please send them to info@supportpoints.com. We depend on your input to improve.