Online PLC Support needed?

Got stuck? We arrange the support and solve it together with you. Whatever you do, we got you covered!

Flashlight, confusing error, or communication problem? No worries, we take care of it together with you. Via our inbuilt chat function, we will guide you to get your process up and running again. No connection with your system, so no cybersecurity risks involved.

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Our customers

Alex Oskam
Alex Oskam
Lead Engineer Technician
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“The disruptive solution proposed by SupportPoints adds value to any automation project. With the industrial changes and the rapid dynamism that Industrial Automation has been facing, providing 100% remote PLC assistance globally is in my opinion the right path.

Many project phases that I have participated in, could have been (partially) outsourced to guarantee that the internal team would be focused on other main tasks and by doing so, would save us time in order to guarantee that the project would be carried out within the deadline.”
Farooq Ahmad
Farooq Ahmad
Engineering supervisor
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“SupportPoints is a great platform for troubleshooting/diagnosing PLC/DCS/DRIVES software or hardware issues by their verified and capable engineers.

The best thing you can hire engineers 24/7 for immediate support at economical rates.”
P. Chourtsidis
P. Chourtsidis
Technical Project Manager
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“SupportPoints offers an excellent platform that benefits both industrial customers during operation and maintenance; and experts in the field of industrial automation and PLC.

The vast and multi-dimensional pool of industrial automation professionals ensures that every customer’s request will be addressed; while many and diverse opportunities are given for the automation engineers.’’
Raul Marcelino Filho
Raul Marcelino Filho
Litora Automation BV
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“I am very satisfied with the service quality provided by SupportPoints. The 100% remote solution provider, in my opinion, came to disrupt the automation industry and to bring benefits to all involved parties.

PLC end-users and system integrators, mainly in Europe, are facing the lack of highly experienced professionals, and being able to count on a platform with several programmers ready to assist you on your projects, without the hassle of travel time and logistics, brings me more confidence and assurance when closing deals with my clients.”
Kumar Belath
Kumar Belath
Project Engineer
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“SupportPoints helped us to solve a problem with our packaging line, it turned out the wiring to a sensor was faulty, due to damage caused by vibration loosening.

This conclusion helped us with the other lines as well, the same problem was about to happen there.”
Rajesh Tawani
Rajesh Tawani
S.K Engineering
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“Our Demi installation has a Siemens S5 system, it is very old but still works fine and hardly ever causes malfunctions.

The system is no longer supported, fortunately we found SupportPoints with experts who still have knowledge from the S5. This gives time to start planning a replacement with a safe feeling of support.”
Pietro Sc.
Pietro Sc.
Team leader Risk Engineering
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“Online help was new for us. We had a failure in our bottling line and our expert was not available. After searching for a solution, we found SupportPoints.

To our surprise we got support from a company which was familiar with the equipment we use. Problems were solved fast, online support works for us.”
Abhijeet Dharmar
Abhijeet Dharmar
Controls & Electrical service
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“Our technical staff was reluctant to use online help due to risks. Our eyes were opened when we ran into problems in the middle of a batch. At that moment we found out there was no risk: there is no connection with the system needed for online help.

Our employees were guided and only had to share the information needed to solve the problem. We should have known this earlier.”
Sandeep Kumar
Sandeep Kumar
Sr. Executive Projects
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“As a concrete plant you are faced with many problems that must be solved quickly. In the event of a problem controlling the drives of our mixer installations, we received online support from a seasoned technician.

The technician was able to support us in Hindi, this made communication faster and easier.”
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