High-quality technical knowledge, available to everyone
Get fast online support from our worldwide network of automation experts. We will guide you to solve the problems even if you have no technical knowledge. Our network supports almost all automation systems, both old and obsolete to recent. Free registration, you only pay when support is provided.
16 languages supported
+3400 rated experts
4,6 customer rating
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Fill out this form and receive 24/7 instant support
Stop wasting valuable production time, get our online support!
- Get machines up and running again
- The best possible solution for your problem
- We give direct online support on a commercial basis
ABOUT US
HOW WE WORK
ABOUT US
Our company policy: “For every problem we have an expert to help you 24/7 no matter what timezone, language, or kind of operating system in use”.
With our SupportPoints® platform, we have supplied our technical services for many years now with big success. In every timezone, we have rated experts available who can support you at any moment or time of the day (even on holidays or in the middle of the night).
HOW WE WORK
Do you have a technical background?
No? No worries, we will connect you with a Technical Support Representative (TSR). The TSR will take you through all the steps before connecting you to the most experienced expert who can solve the problem. So even with no technical background, we can help you to analyze why for instance your production process is running badly or even has come to a full stop. Losing valuable production time is not what you want. Our TSR is here to help you, please open a chat with us!
Yes? Subscribe on our platform, post your job and select the expert of your choice and get started!
Our customers
Dairy farmer Read More
''Over the years I could manage to keep my machine running with tyrapes, ducktape and some boeresmart. Unfortunately my milking machine stopped completely and I can't invest in a new one right now. So my wife started googling and she found online support so we got in contact with this guy and he found out that the computer system was not a problem but we had some completely used up parts.
I don't know what he did, but without changing them my machine is working again. I hope I contact you again in the future if something goes wrong.''
I don't know what he did, but without changing them my machine is working again. I hope I contact you again in the future if something goes wrong.''
Engineering supervisor Read More
“SupportPoints is a great platform for troubleshooting/diagnosing PLC/DCS/DRIVES software or hardware issues by their verified and capable engineers.
The best thing you can hire engineers 24/7 for immediate support at economical rates.”
The best thing you can hire engineers 24/7 for immediate support at economical rates.”
Jr. Sales Representative Read More
''After obtaining my first big sales contract things went really wrong. Our production unit stopped completely and from a machine bought in Germany with no technical support I was in trouble so I decided to search for online support.
SupportPoints offered a technical support representative who guided me through the world of technic and guess what in 1 hour the problem was fixed and the machine was even running better than before. I'm so happy with the final result and would definitely recommend SupportPoints!''
SupportPoints offered a technical support representative who guided me through the world of technic and guess what in 1 hour the problem was fixed and the machine was even running better than before. I'm so happy with the final result and would definitely recommend SupportPoints!''
Technical Project Manager Read More
“SupportPoints offers an excellent platform that benefits both industrial customers during operation and maintenance; and experts in the field of industrial automation and PLC.
The vast and multi-dimensional pool of industrial automation professionals ensures that every customer’s request will be addressed; while many and diverse opportunities are given for the automation engineers.’’
The vast and multi-dimensional pool of industrial automation professionals ensures that every customer’s request will be addressed; while many and diverse opportunities are given for the automation engineers.’’
Litora Automation BV Read More
“I am very satisfied with the service quality provided by SupportPoints. The 100% remote solution provider, in my opinion, came to disrupt the automation industry and to bring benefits to all involved parties.
PLC end-users and system integrators, mainly in Europe, are facing the lack of highly experienced professionals, and being able to count on a platform with several programmers ready to assist you on your projects, without the hassle of travel time and logistics, brings me more confidence and assurance when closing deals with my clients.”
PLC end-users and system integrators, mainly in Europe, are facing the lack of highly experienced professionals, and being able to count on a platform with several programmers ready to assist you on your projects, without the hassle of travel time and logistics, brings me more confidence and assurance when closing deals with my clients.”
Sr. Executive Projects Read More
“As a concrete plant you are faced with many problems that must be solved quickly. In the event of a problem controlling the drives of our mixer installations, we received online support from a seasoned technician. The technician was able to support us in Hindi, this made communication faster and easier.”
Project Engineer Read More
“SupportPoints helped us to solve a problem with our packaging line, it turned out the wiring to a sensor was faulty, due to damage caused by vibration loosening.
This conclusion helped us with the other lines as well, the same problem was about to happen there.”
This conclusion helped us with the other lines as well, the same problem was about to happen there.”
S.K Engineering Read More
“Our Demi installation has a Siemens S5 system, it is very old but still works fine and hardly ever causes malfunctions.
The system is no longer supported, fortunately we found SupportPoints with experts who still have knowledge from the S5. This gives time to start planning a replacement with a safe feeling of support.”
The system is no longer supported, fortunately we found SupportPoints with experts who still have knowledge from the S5. This gives time to start planning a replacement with a safe feeling of support.”
Team leader Risk Engineering Read More
“Online help was new for us. We had a failure in our bottling line and our expert was not available. After searching for a solution, we found SupportPoints.
To our surprise we got support from a company which was familiar with the equipment we use. Problems were solved fast, online support works for us.”
To our surprise we got support from a company which was familiar with the equipment we use. Problems were solved fast, online support works for us.”
Controls & Electrical service Read More
“Our technical staff was reluctant to use online help due to risks. Our eyes were opened when we ran into problems in the middle of a batch. At that moment we found out there was no risk: there is no connection with the system needed for online help.
Our employees were guided and only had to share the information needed to solve the problem. We should have known this earlier.”
Our employees were guided and only had to share the information needed to solve the problem. We should have known this earlier.”
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Contact us
Do you have any questions?
- We’re available from Monday through Friday from 09:00 AM – 5:30 PM
- Telephone number: +31 71 203 2040
- Office address: Bargelaan 200, 2333 CW Leiden
- E-mail: info@supportpoints.com
Do you need our help?
Fill out this form and receive 24/7 instant support